For visitors at MountainView Hospital
Review the amenities we offer and the policies we enforce during your visit at our hospital.
Information for our visitors
These details are meant to prepare you for your upcoming visit, so you know what we offer and the guidelines we have set in place for you.
Visitation restrictions
Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.
Visitor Guidelines
To provide a restful and safe environment, we ask that visitors follow these guidelines:
- Do not visit if you have a cold, sore throat, fever or other illness.
- Avoid noisy, disruptive behavior to help respect the healing of all patients. n Ask before bringing foods, drinks, or other items like balloons, flowers or perfume that might trigger allergies into patient rooms.
- Wash your hands, or use the hand-sanitizer stations, before entering a patient’s room.
- Make sure all children have a supervising adult (other than the patient) with them at all times.
- Brothers and sisters of new babies are welcome in the Post-Partum unit. Other children under 16 years of age may not visit.
To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.
MountainView Hospital Quiet Hours are from 9:00 p.m. to 7:00 a.m. Please be respectful to other patients during these hours.
Amenities we offer
While visiting our facility, we are committed to making your time as convenient as possible. Enjoy offerings that include:
- A designated, private and secure space for mothers to pump or nurse
- Cafeteria
- Complimentary valet parking
- Valet parking is available during regular business hours, Monday through Friday. Additionally, we provide surface parking and two parking garages for your convenience.
- Meditation room
- Starbucks
- Subway
Our visitation policies
Women's services visitor information
Welcoming a new baby is a special and meaningful time for families. To help us create a safe, calm, and supportive environment for our moms and our littlest patients, we ask all visitors to check in at the Main Lobby desk or our Main Emergency Room to receive a Fast Pass badge before coming to the Women's Care Unit.
Our Main Lobby desk is open Monday through Friday from 5:00 am to 3:30 pm. During busy times, there may be a short wait, however, we are always ready and willing to accommodate badging at our ER desk. We truly appreciate your patience and kindness as our team works to assist each patient and visitor to keep everyone safe.
When you arrive, please stop by the screening desk. Our team will kindly ask you to:
- Show a photo ID
- Share the name and room number of the person you are visiting
- Sign in and out each time you come and go
For the safety of everyone in our care, weapons are not permitted inside the unit.
Visiting hours
Loved ones are welcome 24 hours a day. To help new families rest, recover and bond with their baby, we gently encourage limiting visitors after 10:00 pm.
Labor and delivery (L&D) triage
During your initial evaluation, we ask that one support person stay with you. Once you are admitted, we'll do our best to welcome additional loved ones as space allows.
L&D, antepartum and Mother/baby units
We are happy to welcome visitors during your stay. In the evening and overnight hours, we kindly suggest limiting visitors to two at a time so families can rest and enjoy quiet bonding time.
Visiting minors
For safety and comfort, visitors under 18 (excluding the baby's father) should be accompanied by a responsible adult who is not the patient.
Neonatal intensive care unit (NICU)
We understand how important it is to be close to your baby. Parents are welcome at the NICU anytime, day or night. Up to two people may be at the bedside at a time so you can share these important moments together.
While overnight stays are not permitted in the NICU, we have designated rest areas available if you need a place to relax during your visit. For other loved ones, NICU visiting hours are from 11:00 am to 6:00 pm.